Terra - Elevated API errors and delayed webhooks – Incident details

Elevated API errors and delayed webhooks

ResolvedPartial outage27 minutes

Affected

Terra Infrastructure

Operational from 3:03 PM to 3:30 PM

REST endpoints

Operational from 3:03 PM to 3:30 PM

Event Delivery

Operational from 3:03 PM to 3:30 PM

  • ResolvedUTC
    This incident is resolved. Between 15:03 and 15:19 UTC, a large share of data requests to the Terra API returned errors, and webhook deliveries were delayed. Webhooks queued during this period were delivered once service recovered, and data requests were slower than usual until 15:30 UTC. Some users connecting Apple Health during the incident may have needed to retry. If you notice gaps in data from this window, requesting that period again will return it. No action is needed.
  • InvestigatingUTC
    We are investigating elevated errors on Terra API data requests and delayed webhook deliveries.