Terra - Garmin: new user connections failing – Incident details

Fitbit experiencing major outage

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Garmin: new user connections failing

IdentifiedMajor outage

Affected

Data Providers

Partial outage from 7:40 PM to 9:40 PM, Operational from 9:40 PM to 12:38 PM, Partial outage from 12:38 PM to 12:40 PM, Operational from 12:40 PM to 7:25 PM, Partial outage from 7:25 PM to 7:30 PM, Operational from 7:30 PM to 2:10 PM, Partial outage from 2:10 PM to 2:15 PM, Operational from 2:15 PM to 9:44 PM, Partial outage from 9:44 PM to 9:45 PM, Operational from 9:45 PM to 9:09 AM, Partial outage from 9:09 AM to 9:11 AM, Operational from 9:11 AM to 9:54 PM, Partial outage from 9:54 PM to 9:56 PM, Operational from 9:56 PM to 10:40 AM, Partial outage from 10:40 AM to 10:46 AM, Operational from 10:46 AM to 5:01 PM, Major outage from 5:01 PM to 5:06 PM, Operational from 5:06 PM to 12:00 AM

Garmin

Partial outage from 7:40 PM to 9:40 PM, Operational from 9:40 PM to 12:38 PM, Partial outage from 12:38 PM to 12:40 PM, Operational from 12:40 PM to 7:25 PM, Partial outage from 7:25 PM to 7:30 PM, Operational from 7:30 PM to 2:10 PM, Partial outage from 2:10 PM to 2:15 PM, Operational from 2:15 PM to 9:44 PM, Partial outage from 9:44 PM to 9:45 PM, Operational from 9:45 PM to 9:09 AM, Partial outage from 9:09 AM to 9:11 AM, Operational from 9:11 AM to 9:54 PM, Partial outage from 9:54 PM to 9:56 PM, Operational from 9:56 PM to 10:40 AM, Partial outage from 10:40 AM to 10:46 AM, Operational from 10:46 AM to 5:01 PM, Major outage from 5:01 PM to 5:06 PM, Operational from 5:06 PM to 12:00 AM

  • IdentifiedUTC
    Since approximately 14:40 UTC today, incoming Garmin data has stopped arriving for most connections, both new and existing. Historical data requests and planned workout delivery remain impacted as before. We are assessing our next escalation steps with Garmin. We do not have an ETA to provide yet.
  • UpdateUTC

    There is no material change to report at this time. New and existing Garmin connections continue to receive incoming data; however, historical data requests and planned workout delivery remain impacted. We are continuing to work with Garmin and will provide further updates here.

  • MonitoringUTC

    There is no material change to report at this time. New and existing Garmin connections continue to receive incoming data; however, historical data requests and planned workout delivery remain impacted. We are continuing to work with Garmin and will provide further updates here.

  • IdentifiedUTC

    There is no material change to report at this time. New and existing Garmin connections continue to receive incoming data; however, historical data requests and planned workout delivery remain impacted. We are continuing to work with Garmin and will provide further updates here.

  • MonitoringUTC

    There is no material change to report at this time. New and existing Garmin connections continue to receive incoming data; however, historical data requests and planned workout delivery remain impacted. We are continuing to work with Garmin and will provide further updates here.

  • UpdateUTC

    Garmin is changing its API terms and the way partners access its APIs. We do not have an ETA yet, but we will update this page at least once every calendar day, even if there is no change. Once Garmin restores access, we will backfill the historical data missed during this period. Planned workout pushes cannot be resynced automatically, and we are working on a feature to requeue the affected pushes.

  • UpdateUTC

    New Garmin connections can be established again, and incoming data for new and existing connections is being delivered. Historical data requests and planned workout delivery to Garmin devices remain impacted for all connections while we await confirmation from Garmin. A further update will follow.

  • IdentifiedUTC

    We are awaiting a response from Garmin. New Garmin connections cannot be established, and planned workout delivery to Garmin devices is impacted for all users, including existing connections. Incoming data from existing connections is unaffected and continues to be delivered. A further update will follow once we receive confirmation from Garmin.

  • InvestigatingUTC

    Garmin's API began rejecting authorization requests at 19:40 UTC. New Garmin connections are failing; already-connected users are unaffected and their data continues to flow.

    Resolving this depends on Garmin. We're in direct contact with them and will update here.