Terra - Elevated errors on API requests – Incident details

Fitbit experiencing major outage

Show current status

Elevated errors on API requests

ResolvedPartial outage2 hours 38 minutes

Affected

Terra Infrastructure

Partial outage from 1:08 AM to 3:46 AM

REST endpoints

Partial outage from 1:08 AM to 3:46 AM

  • ResolvedUTC
    This incident is resolved. Between 01:08 and 03:46 UTC, requests authenticated with a Terra API key could fail with an authorization error. Your API keys were never changed or revoked - requests are succeeding again with no action needed. Provider connections and data delivery were unaffected and no data was lost.
  • IdentifiedUTC
    We have identified the cause and are applying a fix now. API keys have not been changed or revoked. Data from connected providers has continued to arrive throughout.
  • InvestigatingUTC
    We are investigating elevated errors on the Terra API. Requests authenticated with a Terra API key may fail with an authorization error. Provider connections and incoming data are not affected.