Terra - Delayed Polar data delivery – Incident details

Fitbit experiencing major outage

Show current status

Delayed Polar data delivery

ResolvedDegraded performance138 hours

Affected

Data Providers

Degraded performance from 6:00 PM to 12:00 PM

Polar

Degraded performance from 6:00 PM to 12:00 PM

  • ResolvedUTC
    Polar data delivery has returned to normal. Real-time updates during this period were delayed; the underlying data remains available from Polar and can be re-synced.
  • MonitoringUTC
    Polar data volumes are recovering as their fixes roll out and users update the Polar app.
  • IdentifiedUTC
    This is an upstream issue on Polar's side. Polar has confirmed synchronization problems in their mobile app affecting activity data and webhook delivery for a subset of users. Historical data remains available from Polar.
  • InvestigatingUTC
    We're seeing reduced, delayed activity data from Polar. Real-time updates for some Polar users are arriving late or not at all.